Q & A Orders
Gift Purchases
We understand the care involved in selecting a tasteful gift for a loved one. If this is a gift purchase, please place any instructions, or your special note in the "special instructions to seller" box at checkout. Hillsboro Sugarworks will do everything possible to ensure a prompt and nice presentation of your gift.
Shipping Information
Shipping from Hillsboro Sugarworks will be USPS, UPS or Fed Ex. Your order will be shipped within one business day, and should be expected to arrive within 3-5 business days of shipment. Please refer to the chart below for shipping and handling charges. These shipping & handling charges are for the US only, and will be added to your order at checkout.
If you are shipping to multiple addresses, these must be ordered as separate orders. A shipping charge will be incurred for each address, unless the total value of items to a given address is equal to or greater than $75.00, in which case that order will ship for free.
You can be assured that we try to be as environmentally friendly with our shipping practices as is possible by recycling and reusing packaging materials, that which have been passed on to us, as we hope you will do as well.
SHIPPING CHART
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INTERNATIONAL ORDERS
Please contact us with your order and we will prepare a quote with shipping costs for you.
Large Quantity Orders
We like to assure a freshly packed product. For this reason, large orders require more lead time. Please contact us in advance regarding substantial orders.
Return Policy / Money Back Guarantee
Hillsboro Sugarworks is committed to your complete satisfaction. If your package is damaged upon arrival, please notify your mail carrier immediately.
If for any reason you are not totally satisfied with our product, please return the product to us within 30 days of the purchase date, and we will give you a full refund or replacement.
PRIVACY STATEMENT
At Hillsboro Sugarworks, we respect your privacy and guarantee that your personal information will never be shared with any other party. The information we collect will periodically be used to notify you about new products or special offers from Hillsboro Sugarworks that we think you will find of interest. If you would rather not receive this information, please contact us with "unsubscribe" in the message box.
Your online transactions are secure and your information given on this site will be used solely for the purpose of this transaction. Guaranteed!
